We want you to feel confident shopping with LIVIA. This policy explains how to request a return, exchange, or remedy for an issue with an order.
1. Return window and eligibility
You may request a return within 14 days after receiving your item. To be eligible, the item must be unworn, unused, in its original condition, and returned with its original packaging. Items returned without a prior return request may not be accepted. This policy does not limit any consumer rights that apply by law.
2. How to start a return
Email liviawalks@gmail.com with your order number, the item(s) you wish to return, and the reason for your request. We will confirm whether the return is eligible and provide return instructions. Please do not send an item back until you receive those instructions.
3. Refunds and exchanges
Because orders are paid cash on delivery, once we receive and inspect an approved return, we will confirm the outcome and arrange the appropriate refund method, such as a bank transfer, or an exchange if available and requested. We will communicate any required details directly with you.
If an item is not returned in eligible condition, we may be unable to approve a refund or may contact you to discuss the next steps.
4. Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at liviawalks@gmail.com with your order number and clear photographs where possible. We will review the issue and work with you on an appropriate solution.
5. Questions
For help with a return, exchange, or refund, contact liviawalks@gmail.com.