Returns & Refunds Policy

We want you to feel confident shopping with LIVIA. This policy explains how to request a return, exchange, or remedy for an issue with an order.

1. Return Window & Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

  • Unworn and unused

  • In its original condition

  • Returned with its original packaging

Returns sent without prior approval may not be accepted.

This policy does not affect any statutory consumer rights that may apply under applicable law.

2. How to Request a Return

To start a return, you can contact us by:

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return request

Once we review your request, we'll confirm whether your return is eligible and provide return instructions.

Please do not send any item back until you have received our return instructions.

3. Refunds & Exchanges

After we receive and inspect your approved return, we'll notify you of the outcome and arrange either:

  • A refund to your original payment method, where possible, or via bank transfer if applicable, or

  • An exchange, subject to product availability and your preference.

If the returned item does not meet our eligibility requirements, we may be unable to approve a refund or exchange. In such cases, we'll contact you to discuss the available options.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible by email or Instagram DM with:

  • Your order number

  • A description of the issue

  • Clear photographs of the item, where possible

We'll review your request promptly and work with you to provide an appropriate solution.

5. Questions

If you have any questions about returns, refunds, or exchanges, you can reach us through: